Night Shift Reservation Agent - Luxury Hospitality in Ubud

Join Bali Super Host, a leading name in luxury hospitality, as a Night Shift Reservation Agent in the heart of Ubud. If you are passionate about delivering exceptional guest experiences and thrive in a fast-paced, dynamic environment, this is your opportunity to showcase your skills and grow with one of Bali's most prestigious hospitality brands. Our mission is to provide unparalleled service to our guests, ensuring their stay in Ubud is nothing short of extraordinary.

As a Night Shift Reservation Agent, you'll be the first point of contact for our guests, handling reservations, check-ins, and ensuring smooth operations during the night shift. You'll work closely with our team to manage bookings, coordinate with housekeeping and other departments, and provide excellent customer service. This role offers a unique opportunity to be part of a vibrant, international team in one of Bali's most sought-after destinations.

With competitive pay and a comprehensive benefits package, this is your chance to elevate your career in the luxury hospitality industry. Join us and be a part of the Bali Super Host story!

📋 Tanggung Jawab Pekerjaan

• Handle reservations, check-ins, and guest inquiries efficiently and professionally.
• Coordinate with housekeeping, front desk, and other departments to ensure smooth operations during the night shift.
• Provide exceptional customer service to guests, addressing their needs and concerns promptly.
• Manage and update reservation systems using tools like PMS (Property Management System) and CRS (Central Reservation System).
• Monitor guest satisfaction and provide feedback to improve service quality.
• Assist in resolving any issues that may arise during the night shift, ensuring minimal disruption to guest experiences.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.
• Maintain a clean and organized workspace, adhering to health and safety guidelines.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a similar role within the hospitality industry.
• Proven ability to work well under pressure and manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests and colleagues.
• Fluency in English, both spoken and written, is a must.
• Basic knowledge of reservation systems and PMS is a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Enthusiasm for luxury hospitality and a commitment to delivering exceptional guest experiences.
• Valid ID and the ability to work legally in Indonesia.

🛠️ Keahlian

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